Reviews, pictures and videos!
Unaccompanied baggage (cargo) is the term used when pets travel alone as a result of one of the following reasons:
Checked baggage is the term used when you book your pets under your own airline ticket and you hand the pets over at the airline counter as part of your baggage. Note that not all airlines allow this option. Airlines such as KLM do and DELTA does depending on the season.
In the cabin is the term used when you plan to take the pets and place them under your seat because they are very small and because the airline allows it.
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Mario, Thank you for some of the best customer service I’ve seen! From the first message / phone call; you were there, graciously, every step of the way! (Including follow ups after arrival to residence).
For anyone reading this… 100% recommendations for Mario and Panama Pet Relocation!!!
Seamless process, always helpful and reachable. Eddie Napoleon went to Miami from Tegucigalpa without a hitch. Will use them again.
Tuvimos un viaje a asia a ultimo momento y necesitabamos transportar nuestro gato a Nueva York, ya que estabamos contra tiempo Mario fue un apoyo esencial para el transporte. La cotizacion nos parecio elevada pero luego entendimos lo elaborado que era enviar a nuestro mascota. Cabe destacar que en Nueva York habia un tema de temperaturas muy bajas la cual cambio la fecha del transporte, sin embargo Mario nos mantuvo informados de los detalles que iban surgiendo. Mario tambien nos apoyo con la documentacion que necesitabamos ya que nosotros tuvimos que viajar dias antes que nuestra mascota y el se encargo de buscar y llevar documentos. Estamos muy agradecidos con toda la gestion y recomendamos Panama Pet Relocation.
When I first started looking into the process of shipping our dog from Panama to the US, it looked so daunting! I was advised by my employer to contact Copa Cargo. I’m sure there are many people who have had perfectly good experiences with Copa Cargo, but several colleagues who had used them told me that it took weeks just to communicate with them. I happened to come across a recommendation for Panama Pet Relocation and contacted Mario. He responded to my email within an hour of receipt. He answered all my questions promptly and really made me feel good (and at peace) about the decision to go with Panama Pet Relocation. The day of pick-up came and everything went smoothly. Noah arrived in Miami early the next morning, safe and sound. Everything went without a hitch! Many thanks to Mario and his team!
Alice Fugate Seddon
El servicio fue genial , un equipo que trabaja de acuerdo a los estándares de excelencia, mi mascota se sintió como en familia, la información del viaje fue en todo momento, cuidaron cada detalle, algo que me encantó, fue que cuando salí a recibirlo, estaba fuera del Kennel, la persona que me lo entregó lo traía en brazos, fue como si solamente hubiera salido a dar un paseo!!!. Realmente quedé muy contenta con el servicio!!!, muchas gracias!!!
Maria Julia Quiroga
Mario was amazing! Helped me bring two stray beach dogs that I fell in love with out of El Salvador. Very professional, very responsive and very flexible! Thanks so much for going above and beyond. LOVE THEM!
In late February of 2017, my wife and I relocated back to the United States from Panama. Three years ago we shipped our two American Allaunt dogs with us. After seeing how horrified and traumatized our dogs were on arrival, I promised myself that I would use a more professional company on the return trip should we ever need to.
From what I noticed, there were really only two to choose from. Having used the other on the trip to Panama., I opted to use Panama Pet Relocation instead.
I made contact with Mario Vilar, and seemed to become friends almost immediately. His outgoing personality, level of professionalism, and attention to every little detail required was quite impressive. He basically took my hand and walked me through every aspect of the required paperwork process in order to meet our deadlines.
Since I was shipping two dogs through his company, I thought I would ask if he might consider offering a discount. He immediately responded and did offer a substantial discount. I really was not expecting such a positive response.
The day of our travel, I brought the dogs to the Cell Phone parking lot at PTY Tocumen Airport and was informed of exactly who I should be looking to meet up with by name and described motor vehicle.
The employees were on time and very professional. It is said that we get judged by the company we keep. That statement was a direct reflection of of the quality of their services provided. I was very comfortable leaving my pets with this company although my flight departed hours before my pets did.
Mario was in communication with me up until my flight departed with photos of the dogs resting happily out of their kennels. As ‘parents’, I know this is very important to those of you that also must make such an important decision when shipping your pets.
What a difference! Our dogs arrived happy, healthy, intact and ready to get home when we picked them up in Florida.
In closing, I would absolutely recommend Panama Pet Relocation to any and all ‘parents’ shipping their pets to or from Panama. I would not suggest using any other company based on my personal experiences. I enjoy giving credit where credit is due, and Mario Vilar and his team deserved nothing less than a 5 star review.
Thank you all at Panama Pet Relocation!
I come to Mario for all my complicated pet moves — first from Korea to Paraguay, then two years later from Paraguay to the US. I really appreciate the door to door service, attention to detail, careful coordination with airlines, and constant updates. Most important, I appreciate that my golden retriever arrives happy and well after long flights and multiple transits thanks to Mario’s extensive network of five-star support staff around the globe. So grateful for such excellent service!
Mario arranged for our dog, Bobby, to travel from Panama to Houston a few weeks ago, and we could not recommend their service highly enough. From the quote process all the way to the follow-up after receiving our dog in the US, Mario was extremely diligent, responsive and showed a genuine concern for our dog’s wellbeing. Do not look elsewhere, your pet will be in the best hands if using Panama Pet Relocation! Thank you so much for making Bobby’s trip as stress-free as possible!
Mario and his team did an extraordinary job with the complicated air/land/sea move of two of our dogs. Even when an unexpected severe storm canceled a connecting flight and stranded them overnight in a different country, Mario was right on top of it. Just as important, his constant communication and availability (and patience!) kept us two anxious dog parents on the right side of sanity!
Gary Scott Lewis
Mario is the best! His professionalism is impeccable. His team retrieved our cat from a rural mountain village in Honduras, hours of bumpy travel from anywhere, took her to a vet and accomplished all of the required paperwork, and delivered her safely to us in the USA. Amazing! He even sent photos of her in transit. Highly recommend Panama Pet Relocation. Thank you, Mario!
Miranda Davies, MA
Muchas gracias a Mario Vilar y todo su equipo por enviar a Alfie desde Panamá hasta Omán! Excelente servicio y sobre todo muy reponsables y dedicados. Nuestro contacto fue a través de e-mail prácticamente durante todo el proceso y vale destacar que siempre obtuve respuestas claras y rapidas. Sin dudas los recomiendo para todos aquellos que tengan que trasladar a una mascota! Saludos!
Mario & Jose were great helping us bring our dogs into Nicaragua. They made sure our dogs were well cared for and kept us posted at every step. They were able to adjust when our first flight was cancelled and to coordinate with folks on the U.S. side. I highly recommend them for your pet relocation needs.
Mario and team:
Thank you for the coordination of safe transport of our dog (a lab mix) from Portland Oregon to Medellin Colombia. When we learned that Cooper’s kennel was too large to fit in many airlines…I panicked. If Cooper couldn’t go we couldn’t go!! Panama Pet Relocation to the rescue. Coordination with other IPATA members was excellent! And Cooper arrived safely in Bogota for Customs. We learned that there was only one airline company that could transport the large kennel to Medellin…and they also provided to the door delivery service at 3:am. Mission accomplished!
We found Mario and Karina great to work with. Perlita,s trip to Colombia from Panama was easy and painless. Thanks so much.
Confié el viaje de Indigo mi Pastor Australiano desde Miami a Medellín con Mario y Hector. Acomodaron mi urgencia y logramos organizar todo en una semana. Fueron los más atentos y profesionales, respondiendo mis 1,001 preguntas y whastapps a todas horas. Cuidaron de mi perrito como si fuera yo quien viajará con él y lo llevaron hasta la puerta de mi casa en Medellín. Se merecen 5 estrellas por su calidez y servicio, los recomiendo de corazón.
Great service. Chilli and Fender are now happily living in UK. Thank you!
Alessandra Lamont Barria
Thank you so much Panama Pet Relocation and to our contact person Mario Vilar for such a professional work relocating our dog Kaya from Nicaragua to Spain. Mario and his team made us fell very confident and they help us with everything so that we did not have to be worried. I would highly recommend their service to everyone else that a planning to relocate their pet!
Mario and co. did great work arranging transportation of all four of our cats from Panama to Houston, including arranging temporary accommodation for them after arrival. We just couldn’t have done it without them! Their service was exemplary from start to finish. A very friendly and professional company. Thanks to Mario, Karina and everyone else involved!.
Excelente mi experiencia moviendo a mis 3 pets de Panamá a España. Estuvieron disponibles todo el tiempo, explicando todos los procesos, las mascotas llegaron super bien a Madrid; la parada en Amsterdam con el hotel de KLM definitivamente que ayudó a cortar el viaje y llegaron cómo si nada.
Los recomiendo 100%.
Thank you so much Panamá PET Relocation!!! Karina and Mario were amazing and extremely patient on helping me relocate Emma to Dubai. The made sure to always do their best on giving precise answers to millions of questions and thousands of phone calls or texts to make me feel confident about Emma’s safety. I received photos and texts all along her journey. Even the person they contacted in Dubai that was in charge of dealing with paperwork, customs and transport, was amazing. Emma arrived happy and safe.
I highly recommend their service to any other pet owner who wishes to move in or out Panamá.
Simply put, if you love your pets, do not trust them to anyone else. If you want peace of mind, go with Panamanian Pet Relocation. They treated my pets with the same love and care that I would have,
but they are a lot smarter about getting through customs than I will ever be. One of our cats had a skin issue that initially caused the vet to refuse entry. Mario convinced the vet to let her through. Copa Airlines initially refused to fly our 14 year old dog to Boquete. Once again, Mario came through and changed their mind.
Transport pets to Panama ??
Not without Panama Pet Relocation !
Happy customers, Ray & Kirsten Quimby, Spirit, Jessie, Sunny and Graysen
Panama Pet Relocation was exceptional to work with. Mario patiently answered my 101 questions with confidence and proved that they are the experts in international pet relocation. We transported an older black labrador from Bogota to Fort Lauderdale and they handled him with care and with love. You can rest assured when you call or email you will receive a response with a few hours, often the same day – unlike many of their higher priced competitors. We would highly recommend them to any one looking to transport a pet domestically or internationally, and definitely plan on using them again. Please feel free to contact me for a direct reference.,
My daughter rescued a puppy when she was in Panama for a festival and reached out to Mario for assistance to get her back to our home in Colorado. PPR is absolutely THE BEST! We could not have navigated through this on our own. Mario and Karina took care of so much and we felt supported and confident throughout the entire process. Mario was always quick to answer my emails, send pictures and work with the vet in Panama City. Estrella arrived in Colorado safely. I COMPLETELY recommend PPR. Dealing with Mario and Karina was AWESOME!, Jeanne R.
Excellent work from Mario and Karina, Sam’s travel was great, they resolved all our issues to bring him to Netherlands from Panama; follow up was great! Many thanks!
Thank you so much , Panama Pet Relocation , for getting Amber back home again safely . From our first meeting right up until I had Amber in my arms again your service and diligence was 5 stars. I would highly recommend you to anyone wanting to use your services. Thank you for being so caring and passionate about your business . Best regards, Janet
Panama Pet Relocation did a fantastic job transporting our Golden Retriever Luke from Florida to Panama. The handled all the logistics and paperwork on very short notice. Luke arrived on schedule without a hitch — healthy, happy and safe! The best part was the excellent communication along with pictures of Luke’s progress. Thank you so much!
Working with PPR was really great – they had all the knowledge and suggestions on how to get Mayson my cat safely to Europe and really enjoyed the frequent contact we had during the process. Also super great partners in Europe, easy and quick getting him out of customs with the pet agency. Thank you so much for all your help and time, highly recommend using PPR!!! Thank you Mario and Karina!!!
It is impossible to praise Mario and Karina at Panama Pet Relocation highly enough. We used their services when we shipped our dogs to Panama in 2011 and they were a natural choice for us when we needed to ship them back to Scotland in 2015. We were so worried about this trip. They were older of course and they are all snub nosed breeds which fewer and fewer airlines will ship. They had to fly Panama to Lisbon, Lisbon to Frankfurt and finally, Frankfurt to Edinburgh. Karina was constantly in touch with both my wife and I with updates etc. She provided pictures and news every step of the way. Tonight we have all five of our pets in our new house and we could not be happier. Thank you so much Mario and Karina words are not enough. We have sent you lots of pics already but I am about to send you a video of Maisie who knows she is home and has now relaxed FULLY as you will see ……. AND HEAR !!!! Richard and Lesley
Panama Pet Relocation Rocks. Coordinated effort with Jack at Bobbi’s World in Ft Lauderdale and Mario and Karina here in Panama brought Tiki and Mia safely to our new home here in July. We cannot say enough about the service and excellent communication during the entire process. Worth every penny to know that your babies are well cared for during such a stressful period for all. Muchas Muchas Gracias!
I have to thank Mario and Paola at Panama Pet Relocation for help on getting our 2 large dogs here from Colorado on very short notice. When our dogs came out of customs before my wife who was traveling with them did, I knew I made the right decision with Panama Pet Relocation. Thanks again
Mario and Karina at Panama Pet Relocation did a tremendous job with a very complicated process. We had to have 6 pugs shipped fro Managua to Miami and were coordinating everything from the US, as we could not be in Nicaragua at the time of shipping the dogs. Mario and Karina were a great help and kept us constantly informed despite some bumps in the road with the cargo carrier. I would highly recommend Panama Pet Relocation to anyone looking to transport animals or goods from or to Central America. Our 6 pugs made it to the US safe and healthy and we are forever grateful to them.Thanks again Mario and Karina, you guys are the best!
Mario and Karina are amazing! Due to a sudden death in the family, we needed to fly our dog Edgar from Bocas del Toro, Panama to Colorado very quickly. We were in a remote area and Panama Pet Relocators worked diligently to make our move happen as fast as possible. We felt confident our dog was in good hands. They were professional and competent. We would certainly recommend them and would use their services again if necessary. Thanks for all your hard work Mario and Karina.
Panama Pet deserves the best rating I can give for moving my four dogs and four cats from Brazil to Colombia. A very challenging move logistically and with both countries heavy on the regulations, bureaucratically as well. They and their partners were in constant contact with me throughout the move and gave an outstanding level of support. Moving eight pets internationally was not inexpensive, their service justified the price.
I am really satisfied by Panama Pet Relocation.
Big professionals and really nice.
It is really a big stress to travel with a dog and they did everything for my Cyrus. He’s happy now in his new life…
Thank you very much
Can not talk highly enough about these guys. From original contact to picking up our dog
at the airport in Panama I felt confident we were in safe hands.
My enquiries by email were answered promptly and Mario had our dog waiting for us 30 minutes after landing.
We will certainly be using Mario and his team again when we leave Panama.
Thank you so much Panama Pet Relocation for doing such a great job getting our doggies/kids to Panama. Mario and his associates were all a pleasure to work with and kept us up to date on the process the entire time as well. I highly recommend them. Muchos Gracias.
I was in tears…..my Great Dane was not being accepted at any airlines….I was due to fly out on Friday June 26th with my family…tickets bought etc….The dog was registered on the flight but two days before the flight I was notified that our kennel was too big and he could not go….they said there were certain months that they have a bigger plane bit this was not one of them….What could I do,,,,I called every airlines,,,,no go…..I was then referred to Mario at Panama Pet Relocation by two different friends……from the first phone call…after calming me down….I felt reassured that Mario had this under control…mind you I have lived in Panama for 8 years and Costa Rica for 4…so I know what its like being told one think and another happens…..NOT with Mario !!! HE called me several times the first day and gave me the plan…boom…..as he said one by one things were moving….that same day they had him on a fight to LAX with Copa (who told me they did not fly animals now) the only glitch was that they needed two days to prepare the accommodations for Maximus….Mario said he will set up boarding for him and make sure he is sent out on time to PTY and his flight…..I was fortunate to have a friend watch him for two day and first thing Monday he was brought to the airport…all the paperwork was completed and he was ready for boarding….All this while Mario kept me abreast of every movement……Max arrived safe and well…..Thank you Mario for everything you have been to us through this difficult journey…Therapist, Pet facilitator, great communicator , and knows everyone…..YOU made this happen !!! God Bless you and your team !!! Without you I bet we would still be at the airport……GREAT WORK !!!!
In less than a week all the reservations were made, forms filled out and Annie prepared for her trip back to the US. Her flight was uneventful and I’m grateful for the wonderful work that Panama Pet Relocation provided. I gladly recommend their services. Great job guys and thank you very much!
Mario and Karina were very helpful and responded timely to all my never ending questions and concerns about the relocation of our Boston Terrier. We were very happy with their services.
We LOVED Panama Pet Relocation!!!! They were incredibly helpful, resourceful and kind in helping us move our two golden retrievers from Managua, Nicaragua to Bangkok, Thailand. When we turned to Mario and team, we were at our wits end, very stressed about how to get the dogs relocated and running into roadblocks every step of the way. But after we entrusted Panama Pet Relocation to take care of everything, they put us at ease and better yet, the price was very reasonable. We had to depart before our dogs could, so they took care of all the paperwork, the flight arrangements and made sure they would be cared for by professionals on their stops in Miami and Zurich. Our dogs had no idea what was happening, but once they arrived at our house in Bangkok, they were ecstatic to be reunited with us. From the bottom of my heart, I am immensely grateful to this talented team for alleviating our stress and getting our furry companions safely and comfortably to our new home in Thailand. Call them — you will NOT be disappointed!!!!
These guys were excellent. Such a smooth process with excellent communication the entire time. I was so impressed.
These guys are GREAT! They helped me relocate a kitten from the remote area of Las Salinas, Nicaragua. It was a 3 hour car ride, one way, from Managua and then on to the airport. At one point, I was attempting to save money and asked them about other options. They were helpful but hesitant to deviate from their methods because they feared that Nica’s safety would be in jeopardy. Deciding to trust them fully, I followed their plan and this definitely had a happy ending. Because of a snag in paperwork, Nica missed her first flight. (the mistake in paperwork was my error, not theirs) Without skipping a beat, they were able to reschedule her on another flight, arrange an overnight stay in Houston and then put her on a plane to DFW. My daughter’s sweet baby arrived healthy and happy and is now curling up by the fire in my living room. They were AMAZING!
We’ve used Panama Pet Relocation for the last few years traveling back to the U.S. from Panama with our dog, Jade. They handle everything very professionally, and we are very pleased with their service.
Panama pet relocation helped us move our dogs back to the us. They were ultra professional, courteous and handled everything about this complicated and traumatic ( for me) journey. My pets were treated with care all along the way. Most important Mario And Karina were always available to answer every question I had. I would highly recommend them for your pet moving needs!!
Grazie a Mario e al suo Team per averci aiutato a portare Byron dall’Italia, tre anni dopo averci portato Minerva.. eccellente servizio come sempre grazie ancora al prossimo cucciolo
Gracias a Pet Relocation Panama Flora llego en perfectas condiciones a Oman luego de un largo viaje. Mario y Karina gracias por sus servicios.
Service de qualité, des réponses rapides, très proche de ses clients…. De vrais pro
Having used Panama Pet Relocation to move from Vancouver Canada to Panama in 2012 we had no hesitation in using their excellent service again when we decided to move back to Canada. Once again our cats were in great shape when they arrived. Because of the complexities of the journey we used their door to door service on both occassions. We feel we made the right decisions on both occasions. A job well done, guys and thank you
Panama Pet deserves the best rating I can give for moving my four dogs and four cats from Brazil to colombia.