Terms and conditions

Acceptance

We take a great number of details into consideration when planning your pet’s move and follow the best practices in pet shipping to provide a safe journey for your pets; however, circumstances may arise that are beyond our control. We cannot guarantee against death, illness, injury, or escape at any time. Panama Pet Relocation will not be held responsible in any of these cases.

Refunds

  • We reserve the right to provide partial refunds only
  • Non-refundable deposits are excluded from our refund policies
  • Partial refunds will be for the expenses not incurred and up to 50% of our service fees
  • Refunds will be provided 3 weeks after cancellation

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